▶ Thu 8:40 pm · wholesale enquiry · passed to the owner, as instructed
Carts left behind Front Desk + Revenue
Every abandoned cart gets a reminder, then a second one, then it stops.
Shopper
Cart
Amount
Status
M. Gagnon
City bike, medium
$1,149
Bought after 1st reminder
J. Reid
Brake pads, 2 sets
$64
Reminder 1 sent
Guest
Tent, 4 people
$420
Reminder 2 tomorrow
A. Costa
E-bike
$3,290
Asked for a call instead
Carts recovered this month: 31 of 118 · $9,240
Reviews and reminders Front Desk + Revenue
A review request after delivery, and a reminder when it is time to service or replace.
After delivery
Your order arrived. How is the new bike? A quick review helps other riders: review.example/go (sample)
This month: 96 requests sent · 34 reviews received · average 4.7 stars
Service reminder
Hi Sam, your bike is due for its spring tune-up. Book a slot at the workshop: book.example/visit (sample)
Bikes sold last season: 212 · tune-ups already booked: 48
Shipping and pickup Full Office
Labels printed, tracking sent, pickups prepared. Added after go-live, one step at a time.
Today
Carrier
Orders
Status
Parcels
Canada Post, pickup 2 pm
9
labels printed
Large items
UPS
2
booked
Pickup in store
3
customers notified
Stock, suppliers and accounts Full Office
Prepared for your approval, then synced with your accounting. Added after go-live, one step at a time.
Stock to reorder
Brake pads, model 8841
2 left
Helmets, size M
3 left
Inner tubes 700c
reorder sent
Sales this week
Orders
58 · $14,820
Refunds
2 · $178
Sent to accounting
every night
Margin by department
Bikes
24%
Parts and accessories
41%
Clothing
46%
Social presence Front Desk + Revenue
The week's posts are drafted from your real jobs, reviews and opening hours. Each post waits for your approval unless you choose automatic. Replies and messages come back to your queue.
Day
Where
Draft post
Status
Mon
Instagram
New arrivals: the spring e-bike range is in store and online. (Photos from the shop.)
Waiting for approval
Wed
Facebook
How to choose a helmet size in two minutes. Guide and size chart.
Approved, scheduled
Fri
Google Business Profile
Weekend sale: 15% off camping gear, online and in store, until Sunday.
Draft
Networks set up for this trade: Instagram, Facebook, Google Business Profile, TikTok, Pinterest. You choose them, the rhythm and the subjects on your settings page.
A conversation, word for word Front Desk
A sample call as the assistant handles it. On your system you can read or listen to every call from the queue.
Hi, I am 1.68 m and I ride in the city. Which size for the Trailhead City bike?
For 1.68 m we recommend the medium frame. It is in stock in grey and in green. Would you like the link?
Yes, the green one. When would it arrive in Burlington?
Ordered before 2 pm, it ships today and arrives in 2 to 3 working days. Delivery to Burlington is $18, or free pickup in store in Oakville.
Can it come assembled?
Yes. Assembly is $60 and adds one day. I have added the green medium with assembly to your cart: shop.example/cart (sample).
Perfect, ordering now.
Try it yourself: go back to the site and press the round button.
Online shop settings
A retailer also receives a second page: the whole shop configuration, already filled in.
Delivered after you subscribe. We pre-fill it from what you already publish; you correct it and your site updates at once.
1. Your site
Company
Lakeshore Cycle & Outdoor
Cities you serve Please check
Canada, United States
Opening hours Please check
In store Tuesday to Saturday, 10 am to 6 pm. Online at any time.
Services
Bikes
E-bikes
Parts and accessories
Clothing
Camping gear
Workshop services
2. Your tools
☑ Stripe Connected
☑ Canada Post Requested
☑ Google Business Profile Requested
☐ Your mailbox
☐ Lightspeed
☐ Square
☐ Google Shopping
3. Social presence
☑ Instagram On
☑ Facebook On
☐ Google Business Profile
☐ TikTok
☐ Pinterest
Rhythm: 2 posts a week · I approve each post
4. Help from a person
Self-service: write to us any time. Video calls with Mikael Perhirin are part of the guided option.
Day-30 review Front Desk
After 30 days we go through the results together and you decide: continue, or stop having paid the first month only.
In 30 days
Before
With the assistant
Shopper questions answered outside opening hours
0
141
Questions left without an answer
about 60
0
Orders placed after a conversation
not measured
42
Carts recovered
0
31
Time spent answering the same questions
about 8 h a week
about 1 h a week
Decision at day 30
Sample figures. Your own review uses your real calls.
Go: continue
Plans, options and free trial
Canadian dollars a month, before tax. 12-month term, no setup fee, stop at the day-30 review having paid the first month only.
Front Desk Front Desk
$450
For one person working alone, up to 10 people; self-setup
Calls answered in your name, English and French
Bookings and urgent calls
A site that books
A price list the assistant may quote
Daily queue, weekly report and three calls to listen to
250 call minutes
Front Desk + Revenue Front Desk + Revenue
$749
For 10 to 30 people
Everything in Front Desk
Quotes followed up
Reviews and reminders
Social presence
Plans renewed automatically
Which channel brings your work
Deposit or payment at booking
Ask your numbers in plain words
Your job or practice software connected
500 call minutes
Full Office Full Office
$1,200
For 30 people or more, or several locations
Everything above
Scheduling of your team
Hours and invoices prepared
Accounting connected, step by step
1,000 call minutes
Options
Guided setup and reviews by video call: $199
Social presence on Front Desk: $149
Job or practice software connection on Front Desk: $99
Extra 250 call minutes: $99
Additional location or phone line: $99
Free trial
7 days or 60 minutes of calls, after-hours and unanswered calls only, set up on your own settings page. A card is required; cancel before the end and you owe nothing.
Only what is written here is ever quoted on a call. Everything else is quoted by your team.
Service
What the assistant says
Catalogue prices and stock
stated as shown in the shop
Delivery
by zone, as in your shipping rules
Assembly
$60
Wholesale and custom orders
passed to the owner
Loyalty club Front Desk + Revenue
Recurring plans renewed automatically, with a reminder before each renewal.
Plan
What it includes
Price
Members
Riders club
5% back on every order, free tune-up each spring
free to join
1,240 members
Service plan
Two tune-ups a year and priority workshop slots
$129 a year
186 members
Service plans renewing this month: 22 · 17 renewed automatically
Where your work comes from Front Desk + Revenue
One tracking number per channel. The report shows which one brings calls, and which one brings booked work.
Channel
Visits
Orders
Sales
Google Shopping
1840
21
$6,120
Instagram
1260
12
$2,940
Google Business Profile
610
9
$2,380
Newsletter
420
11
$2,650
Direct
730
5
$730
Deposit or payment at booking Front Desk + Revenue
A payment link goes out with the confirmation. Fewer no-shows.
Sample text
Deposit of 20% by link to reserve a bike for 7 days. Pay here: pay.example/3k7d (sample)
Paid, thanks
This month
Payment links sent
31
Paid
27
No-shows
1, against 6 before
Ask your numbers in plain words Front Desk + Revenue
Write a question by email or message. The answer comes from your own calls, bookings and quotes.
What sold best this week?
Parts and accessories: 31 orders. The best seller is the Trailhead helmet, 9 sold.
How many carts did we recover this month?
31 of 118, worth $9,240.
What should I reorder?
Brake pads 8841 (2 left) and helmets size M (3 left).
Your suppliers, selling for you Front Desk + Revenue
Their catalogues are loaded into your shop and kept up to date every night. Product pages are written for you; the assistant answers from the supplier documentation.
Supplier
Products
Updated
Status
Supplier A (bikes and e-bikes)
1,420
last night
Prices and stock up to date
Supplier B (parts and accessories)
860
last night
Prices and stock up to date
Supplier C (camping)
120
6 days ago
New price list requested
A product page written by the system
Trailhead City, medium, green
A light aluminium city bike with 8 gears, mudguards and a rear rack. Made for daily rides of 5 to 20 km. Frame size medium suits riders from 1.65 m to 1.78 m.
Written from the supplier sheet · English and French · checked by the owner
Compatibility finder
Which brake pads fit a 2019 Trailhead City?
Model 8841, $32 a set, in stock. You need one set per wheel.
Do I need anything else to fit them?
A 5 mm hex key. If the discs are worn, disc 160 mm, reference 5512, $29.
Supplier names are replaced by letters in this sample. On your settings page you tick the suppliers you hold an account with.
Everything connected
Your assistant sits in the middle. Each function is plugged into the tool you already use; you choose them on your settings page.
ProductsSupplier price list
PaymentsStripe
ShippingCanada Post
Store tillLightspeed
AccountsQuickBooks Online
ListingsGoogle Shopping
NewsletterMailchimp
ReportsEmail or Teams
In the middleYour assistant
Function
Connected to
What moves
Products
Supplier price list
Products, prices and stock come in every night
Payments
Stripe
Customers pay; money goes to your account
Shipping
Canada Post
Labels are printed and tracking is sent
Store till
Lightspeed
Stock is the same online and in store
Accounts
QuickBooks Online
Sales and refunds are sent every night
Listings
Google Shopping
Your products appear in Google Shopping
Newsletter
Mailchimp
New customers join your list, with consent
Reports
Email or Teams
Weekly report and alerts to the owner
Sample. A connection is live only once you have authorised it and we have tested it with you.
Your tools, connected
After you subscribe you get a private settings page: tick the tools you already use and we connect them. The common ones for your trade are ready in each plan. Not on the list? Tell us; most tools can be connected.
Answering and booking Front Desk
Stripe
Canada Post
Google Business Profile
Your mailbox
Jobs, customers and follow-up Front Desk + Revenue
Lightspeed
Square
Google Shopping
Facebook and Instagram shop
Mailchimp
Klaviyo
Money and hours Full Office
QuickBooks Online
Xero
Sage
Stripe
Square
ShipStation
Sample screen. A connection is live only once you have authorised it and we have tested it with you.
Social presence Front Desk + Revenue
The week's posts are drafted from your real jobs, reviews and opening hours. Each post waits for your approval unless you choose automatic. Replies and messages come back to your queue.
Networks set up for this trade: Instagram, Facebook, Google Business Profile, TikTok, Pinterest. You choose them, the rhythm and the subjects on your settings page.